IS6602 - Global Information Technology & Knowledge Management Consulting


Course Examiner: Prof. Robert Davison: AC3-6247 T: 3442-7534 E: isrobert@cityu.edu.hk

Classes are scheduled in LI/AC2-4400 1900-2200 Wednesday evenings. Personal Home Page. Syllabus; Coursework; Ethics Approval Form

 

Class #

Date

Title

Slides

Additional Readings

1

13-1-21

Introduction

1

The Oracle Way to Consulting

Turner, A. N. (1982). Consulting is more than giving advice. Harvard Business Review, 60(5), 120-129.

Christensen, C. M., Wang, D., & Bever, D. v. (2013). Consulting on the Cusp of Disruption. Harvard Business Review, 91(10), 106-114

2

20-1-21

Consulting Ethics and Legal Issues

2

Hagenmeyer, U. (2007). Integrity in management consulting: a contradiction in terms?. Business Ethics: A European Review, 16(2), 107-113

10 ethical rules for IT consultants and contractors

8 warning signs of a bad consultant

3

27-1-21

Methods I: Action Research

3

Davison, R. M., Martinsons, M. G., & Ou, C. J. (2012). The roles of theory in canonical action research. Management Information Systems: MIS Quarterly, 36(3), 763-786.

Davison, R. M., Martinsons, M. G., & Kock, N. (2004). Principles of canonical action research. Information Systems Journal, 14(1), 65-86.

Theory Wiki: https://is.theorizeit.org/wiki/Main_Page

4

3-2-21

Methods II: Preparing for Diagnosis

4

The Art of Listening Well

Pohlmann, T., & Thomas, N. M. (2015). Relearning the Art of Asking Questions. Harvard Business Review Digital Articles, 2-5.

5 Behaviors of a Successful and Trustworthy Consultant

5

10-2-21

Methods III: Tools, Techniques and Theories

5

Leech, B. L. (2002). Asking questions: Techniques for semistructured interviews. PS: Political Science & Politics, 35(4), 665-668.

Kaplan, R. S., & Norton, D. P. (2014). The Explainer: The Balanced Scorecard.

6

24-2-21

Methods IV: The Work Systems Method

6

Alter, S. (2013). Work System Theory: Overview of Core Concepts, Extensions, and Challenges for the Future. Journal of The Association for Information Systems, 14(2), 72-121. Blank Worksheet

7

3-3-21

Initial Presentations

 

 

8

10-3-21

Planning Actions: Creating a Proposal for the Client

8

12 Reasons Your Proposal Will Be Rejected

9

17-3-21

Implementing Consulting Interventions

9

Sirkin, H. L., Keenan, P., & Jackson, A. (2005). The Hard Side of Change Management. Harvard Business Review, 83(10), 108-118.

10

24-3-21

Velox – A Case Study of Consulting in China

10

Wong, L.H.M. and Davison, R.M. (2018) Knowledge Sharing in a Global Logistics Provider: An Action Research Project, Information & Management 55, 5, 547-557.

11

31-3-21

Revision PEQ1

12

14-4-21

Guest Speaker: Kristine Chung, PWC

13

21-4-21

Formal Coursework Presentations

Examination date: Between May 4-16, 2020Exam Date: TBC