An Action Research Perspective of Group Support
Systems:
How to Improve Meetings in Hong Kong
by
Robert Metcalfe Davison
Submitted in fulfilment of the requirements for the degree of
Doctor of Philosophy, May 1998
City University of Hong Kong
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Contents:
Chapter 1 Introduction
Chapter 2 Literature Review
Chapter 3 Research Methodology
Chapter 4 Framework and Instrument Development
Chapter 5 Strategic Planning at the City University of Hong Kong
(Case One)
Chapter 6 Faculty Retreat Planning Sessions at City University of
Hong Kong (Case Two)
Chapter 7 Management Training Sessions with the Royal Hong Kong
Police Force (Case Three)
Chapter 8 Business Process Re-engineering with Stable Loan (Case
Four)
Chapter 9 Analysis of Action Research Methodology and the
Research Framework
Chapter 10 Future Research, Practice and Conclusions
References
Appendices