An Action Research Perspective of Group Support Systems:
How to Improve Meetings in Hong Kong

Robert Metcalfe Davison

Submitted in fulfilment of the requirements for the degree of
Doctor of Philosophy, May 1998

City University of Hong Kong


The thesis is stored in pdf files. To read these files you need to install Adobe Acrobat Reader which you can obtain for free from




Chapter 1 Introduction

Chapter 2 Literature Review

Chapter 3 Research Methodology

Chapter 4 Framework and Instrument Development

Chapter 5 Strategic Planning at the City University of Hong Kong (Case One)

Chapter 6 Faculty Retreat Planning Sessions at City University of Hong Kong (Case Two)

Chapter 7 Management Training Sessions with the Royal Hong Kong Police Force (Case Three)

Chapter 8 Business Process Re-engineering with Stable Loan (Case Four)

Chapter 9 Analysis of Action Research Methodology and the Research Framework

Chapter 10 Future Research, Practice and Conclusions