Professor Matthew K. O. Lee

Chair Professor of Information Systems & E-Commerce

Associate Dean (Research, Postgraduate & Executive

                              Education) & Director (DBA Programme)

Ag. Director, Communications and Public Relations Office 

Chairman, University Intellectual Property Committee

Residence Master, Jockey Club Harmony Hall

College of Business

City University Hong Kong

PhD (University of Manchester)

MSc (University of Oxford)

MBA (University of Sheffield)

LLM (University of London)

LLB (University of London)

BEng (University of Sheffield)

Barrister-at-Law (England and Wales)

Barrister-at-Law (Hong Kong)

MBCS, Chartered Engineer

Professor Matthew K. O. Lee is Associate Dean  (Research & Postgraduate) and Chair Professor of Information Systems & E-Commerce at the College of Business, City University of Hong Kong. He is also the founding Director of the CityU DBA Programme and the Residence Master of Jockey Club Harmony Hall at the Student Residence of CityU. He also serve as the Acting Director of the University's Communication and Public Relations Office. Before joining the Dean’s office, he was Head of Department of Information Systems at the City University of Hong Kong from 1995 to 2001. During that period he led the rapid development of the Department, which is now a leading academic department of its kind in the world. Professor Lee is currently Chairman of the University Intellectual Property (IP) Committee, overseeing all IP matters at the University. Professor Lee holds a first class honours bachelor’s degree in electronic engineering, an MSc in software engineering, a PhD in computer science, an MBA, and two law degrees.  He is the recipient of a number of prestigious University scholarships, including a College Scholarship from Oxford University where he read for one of his degrees. He has also completed the Internet Law Program at Harvard Law School.  Professor Lee is a qualified  Barrister-at-Law in both Hong Kong, England & Wales, a Chartered Engineer (UK Engineering Council), and a professional member of  the British Computer Society.

Professor Lee has a research and professional interest in IT based innovation adoption and diffusion (focusing on systems implementation management issues), knowledge management, electronic commerce, web-enabled social networks, and legal informatics encompassing the legal, ethical and policy aspects of information technology.  Professor Lee is currently an Official Assessor of the Innovative and Technology Commission for IT and electronics projects. He is also a member of the Hong Kong Research Grant Council (RGC) Business Studies Panel. Professor Lee has been appointed by the Chief Executive of the HKSAR Government to serve as an Appeal Board member under the Unsolicited Electronic Messages Ordinance. He is a member of the Advisory Committee on Human Resources Development in the Financial Services Sector. He is an independent non-executive director of a major E-business and IT systems integration group listed in the main board of the HK Stock Exchange.  During his sabbatical year in 2002/2003, Professor Lee worked with several leading barristers in Hong Kong on commercial and intellectual property law matters. He was a founding vice-chairman of the Hong Kong Computer Society e-Business Special Interest Group. Professor Lee had served on the IT Projects Vetting Committee of the Innovation and Technology Commission for many years and was a member of the IT Training Committee of the Vocation Training Council.  He was Chairman of the Software and Technology Panel at the Hong Kong Technology Centre Corporation from 1995 to 2000, advising on technology transfer programs including technology company incubation.

Professor Lee's publications in the information systems and electronic commerce areas include a book as well as over one hundred refereed articles in international journals, conference proceedings, and research textbooks. He is the Principal Investigator of a number of CERG grants and has published in leading journals in his field (such as MIS Quarterly, Journal of MIS, Communications of the ACM, International Journal of Electronic Commerce, Decision Support Systems, Information & Management, and the Journal of International Business Studies). His work has received numerous citations in the SCCI/SCI database and Google Scholar. Professor Lee is an Area Editor of the Journal of Electronic Commerce and Applications (Elsivier Science) and the International Journal of Information Policy and Law (Inderscience) and served on the editorial board of the Information Systems Journal (Blackwell Scientific). He also serves as a special Associate Editor for MIS Quarterly.

Research Interests      

Selected Publications     

 Selected Journal Articles (SCI/SCCI Journal Impact Factor (I.F.) in brackets)

1. "Web Strategies to Promote Internet Shopping: Is Cultural-Customization Needed?" MIS Quarterly, Vol.33, No.3, 2009, pp.491-512 (with C.L. Xia, K.H.Lim, K.Leung, W.Huang, I.Benbasat)  (I.F.=5.183)
2. "Understanding the Role of Gender in Bloggers' Switching Behavior", Decision Support Systems, Vol. 47, No.4, 2009, pp.540-546 (with Z. Zhang, C. Cheung, H. Chen) (I.F.=1.873)
3. "Gender Differences in Intentional Social Action: We-Intention to Engage in Social Network-Facilitated Team Collaboration", Journal of Information Technology, (with A.Shen, C. Cheung) (In Press) (I.F.=1.966)
4. "Online Social Networks: Why do "We" use Facebook?", Computers in Human Behavior, (with P Chiu, C. Cheung) (in Press) (I.F.= 1.767)
5. "How Social Influence Affects We-Intention to Use Instant Messaging: The Moderating Effect of Usage Experience", Information Systems Frontier, (with A.Shen, C.Cheung, H.Chen) (in Press) (I.F.=0.706)
6. "A Theoretical Model of Intentional Social Action in Online Social Networks", Decision Support Systems, (with C. Cheung) (in Press)  (I.F.=1.873)
7. "Predicting Continuance in Online Communities: Model Development and Empirical Test",  Behaviour & Information Technology, (with X.Jin, C.Cheung) (In Press) (Online version first published  4 Nov 2009 - DOI:10.1080/01449290903398190) (I.F.=0.915)
8. "How to Keep Members Using the Information in a Computer-Supported Social Network", Computers in Human Behavior, Vol. 25, No. 5, 2009, pp.1172-1181 (with X. Jin, C. Cheung, H. Chen )  (I.F.= 1.767)
9. "Understanding the Sustainability of a Virtual Teacher Community: An Empirical Investigation", Journal of Information Science, Vol.35, No.3, 2009, pp.279-298. (with C. Cheung) (I.F.=1.648)
10. "Explaining Experts' Perception of Knowledge Management Effectiveness", Information Resources Management Journal, Vol. 22, No.3, 2009, pp.73-89 (with V. Liu, M. Khalifa)
11. "User Satisfaction with an Internet-Based Portal: an Asymmetric and Non-linear Approach", Journal of the American Society for Information Science and Technology, Vol. 60, No.1, 2009, pp.111-122 (with C. Cheung)  (I.F.=1.954)
12. "The Impact of Electronic Word-of-Mouth: The Adoption of Online Opinions in Online Customer Communities", Internet Research,   Vol.18 Issue 3, 2008, pp.229-247 (with C. Cheung, N. Rabjohn) (I.F.=0.836)
13. "The Structure of Web-Based Information Systems Satisfaction: Testing of Competing Models", Journal of the American Society for Information Science and Technology, Vol.59, No.10, 2008, pp.1617-1630 (with C. Cheung)  (I.F.=1.954)
14. "Understanding User Acceptance of Multimedia Messaging Services: An Empirical Study", Journal of the American Society for Information Science and Technology, Vol.58, No.13, 2007, pp.2066-2077 (with C. Cheung, Z. Chen) (I.F.=1.954)
15. "Investigating the Role of Internet Self-efficacy in the Elderly's Learning of ICT in Hong Kong, China: a two-part study", Journal of Technology in Human Services, Issue No. 25 (1/2), 2007, pp.159-176 (with J. Lam)
16. “How Do I Trust You Online, and If So, Will I Buy?: An Empirical Study of Two Trust Building Strategies”, Journal of Management Information Systems, Vol.23, No. 2, Fall 2006, pp. 233-266 (with K.H.Lam, C.L.Sia, I.Benbasat) (I.F.=2.358)
17. "Digital Inclusiveness - Longitudinal Study of Internet Adoption by Older Adults", Journal of Management Information Systems, Vol.22, No. 4, Spring 2006, pp. 177-206 (with J.  Lam) (I.F.=2.358)
18. "Understanding Consumer Trust in Internet Shopping: A Multidisciplinary Approach", Journal of the American Society for Information Science and Technology, Vol.57, No.2, 2006, pp. 479-492 (with C. Cheung)  (I.F.=1.954)
19. "Understanding Customer Knowledge Sharing in Web-based Discussion Boards: An Exploratory Study", Internet Research, Vol. 16 Issue 3, 2006, pp.289-303 (with C. Cheung, K.H.Lim, C.L.Sia) (Winner of Emerald Literati Highly Commended Award) (I.F.=0.836)
20. "Organizational Learning Capacity and Attitude Towards Complex Technological Innovation: An Empirical Study", Journal of the American Society for Information Science and Technology, Vol. 57, No.2, 2006, pp.262-279 (with H. Teo, X. Wang, K.K. Wei, C. Sia) (I.F.=1.954)
21. “Acceptance of Internet-based Learning Medium: The Role of Extrinsic and Intrinsic Motivation”, Information & Management, Vol. 42, No. 8, 2005, pp.1095-1104 (with C. Cheung and Z. Chen) (I.F.=2.358)
22. "A Framework of ERP Systems Implementation Success in China: an empirical study”, International Journal of Production Economics, Vol. 98, No. 1, 2005, pp. 56-80 (with Z. Zhang, P. Huang, L. Zhang, X. Huang) (I.F.=2.026)
23. “Is eCommerce Boundary-Less? Effect of Individualism-Collectivism and Uncertainty Avoidance on Internet Shopping”, Journal of International Business Studies, Vol. 35 No. 6, 2004, pp.545-559  (with K. Lim, C. Sia, K. Leung) (I.F.=2.992)
24. “The Asymmetric Impact of Website Attribute Performance on User Satisfaction: An Empirical Study”, e-Service Journal, 3(3), Summer 2004/05, pp. 65-86 (with C. Cheung)
25. “Internet Retailing Adoption by Small-to-Medium Sized Enterprises (SMEs): A Multiple-Case Study”, Information Systems Frontiers, Vol. 6, No. 4, 2004, pp. 385-397, (with C. Cheung) (I.F.=0.706)
26. “A Trust Model for Consumer Internet Shopping”, International Journal of Electronic Commerce, Vol.6, No.1, 2001, pp.75-91 (with E. Turban) (I.F.=1.366)
27. “Channels for Creating Awareness in IT Innovations: An Exploratory Study of Organizational Adoption Intentions of ValuNet” ”, Electronic Markets, Vol.11, No.3, 2001, pp.206-215 (with C. Sia, H. Teo, K. Wei)
28. “Trust in Internet Shopping: Instrument Development and Validation through Classical and Modern Approaches”, Journal of Global Information Management, Vol. 9, No.3, 2000, pp.23-35 (with C. Cheung) (I.F.=1.387)
29.  “A Proposed Management Model for the Development of Strategic Information System”, International Journal of Technology Management, Vol. 20, Nos3/4, 2000, pp. 304-325 (with K.F. Pun) (I.F.=0.526)
30. “Software Agents for environmental scanning in Electronic Commerce, Information Systems Frontiers, Vol. 2, No.1, 2000, pp.85-98 (with S. Liu and E. Turban) (I.F.=0.706)
31. “Internet-based Financial EDI: Towards a theory of its Organisational Adoption”, Computer Networks, Vol. 30, 1998, pp.1579-1588 (I.F.=1.304)
32. “Consumer Privacy Concerns about Internet Marketing”, Communications of the ACM, Vol. 41, No. 3, 1998, pp 63-70 (with H. Wang and C. Wang) (I.F.=1.593)
33. “Information Access Behaviour and Quality Expectation: Two Factors Affecting the Satisfaction of Clinical Hospital Information Systems Users", Journal of Information Science, vol. 22 no. 3, June 1996, pp 171-179 (with J. Pow)  (I.F.=1.648)
34. “IT Outsourcing Contracts: practical issues for management”, Industrial Management and Data Systems, vol. 96, January 1996, pp 15-20 (I.F.=0.945)
35. "Legal Control of Computer Crime in Hong Kong", Information Management and Computer Security, Vol. 3, No. 2, 1995, pp 13-19

Selected Conference Papers 

1. "An Investigation into Contribution I-Intention and We-Intention in Open Web-Based Encyclopedia : Roles of Joint Commitment and Mutual Agreement",  Proceedings of the International Conference on Information Systems (ICIS), 15-18 December 2009, Phoenix, Arizona, USA (with A. Shen, C. Cheung, H. Chen)

2. "Online Consumer Reviews: Does Negative Electronic Word-of-Mouth Hurt More?", Proceedings of the 14th Americas Conference on Information Systems (AMCIS), 14-17 August, 2008, Toronto, Canada (with  C. Cheung) 

3. "Explaining the Role of Gender on Bloggers' Switching Behaviors", Proceedings of the 14th Americas Conference on Information Systems (AMCIS), 14-17 August, 2008, Toronto, Canada (with  Z. Zhang, C. Cheung, H. Chen)

4. "Understanding the Blog Service Switching in Hong Kong: An Empirical Investigation", Proceedings of the 41st Annual Hawaii International Conference on Systems Sciences (HICSS), January 7-10, 2008, Hawaii. (with Z. Zhang, C. Cheung, H. Chen)

5. "Examining the Perceived Credibility of Online Opinions: Information Adoption in the Online Environment", Proceedings of the 41st Annual Hawaii International Conference on Systems Sciences (HICSS), January 7-10, 2008, Hawaii. (with N Rabjohn, C. Cheung)

6. "The Power of “We”: Using Instant Messaging for Student Group Project Discussion", Proceedings of the 41st Annual Hawaii International Conference on Systems Sciences (HICSS), January 7-10, 2008, Hawaii. (with A. Shen, C. Cheung, W. Wang)

7. "We-Intention to Use Instant Messaging for Collaborative Work: the Moderating Effect of Experience", Proceedings of the International Conference on E-Business (ICE-B 2007), 28-31 July, 2007, Barcelona, Spain (with A. Shen, C. Cheung, W. Wang)

8. "Factors Affecting Users' Intention to Continue Using Virtual Community", Proceeding of the IEEE Joint Conference on E-Commerce Technology (CEC'07) and Enterprise Computing, E-Commerce and E-Services (EEE'07), 23-26 July, 2007, Tokyo, Japan (with X. Jin, C. Cheung, H. Chen)

9. "Maintaining a Virtual Professional Community through Positive Word of Mouth",  Proceedings of the 11th Pacific Asia Conference on Information Systems (PACIS), 3-6 July, 2007, Auckland, New Zealand (with C. Cheung, N. Rabjohn)

10. "Let's Work together! We-intention to Use Instant Messaging for E-Collaboration", Proceedings of the 15th European Conference on Information Systems (ECIS), 7-9 June, 2007, St Gallen, Switzerland (with C. Cheung, A. Shen, W. Wang)

11. "Understanding User Intention to Continue Sharing Knowledge in Virtual Communities", Proceedings of the 15th European Conference on Information Systems (ECIS), 7-9 June, 2007, St Gallen, Switzerland (with C. Cheung)

12. "Understanding the Sustainability of Virtual Community: Model Development and Empirical Test", Proceedings of the 2007 European Academy of Management Annual Conference (EURAM), 16-19 May, 2007, Paris, France (with C. Cheung)

13. "Web-Based Information Systems Satisfaction: Theoretical Development and Testing of Competing Models", 3^rd International Conference on Web Information Systems and Technologies (WEBIST), March 3-6, 2007, Barcelona, Spain. (with C. Cheung).

14. “How Does Positive Informational Social Influence Affect Consumers’ Decision of Internet Shopping?”, Proceedings of the 39th Annual Hawaii International Conference on Systems Sciences (HICSS), January 3-6, 2006, Hawaii. (with C. Cheung)  (Best Paper Nomination)
15. “Positive-Negative Asymmetry of Disconfirmations on User Satisfaction Judgment”, IS-CoRE 2005 Pre-ICIS Workshop, Las Vegas, USA December 2005. (Best paper nominated for fast track review in JAIS) (with C. Cheung)  
16. “Consumer Satisfaction with Internet Shopping: A research framework and propositions for future research”, Proceedings of the 7th International Conference on Electronic Commerce (ICEC), Xi’an, China, August 15-17, 2005 (with C. Cheung)  
17. "Bridging the Digital Divide - the Roles of Internet Self-Efficacy Towards Learning Computer and the Internet among Elderly in Hong Kong, China", Proceedings of the 38^th Annual Hawaii International Conference on Systems Sciences (HICSS), January 3-6, 2005, Big Island, Hawaii (with J. Lam), (Best Paper Nomination) 
18. "The Asymmetric Effect of Website Attribute Performance on Web Satisfaction: An Empirical Study", Proceedings of the 38^th Annual Hawaii International Conference on Systems Sciences (HICSS), January 3-6, 2005, Big Island, Hawaii (with C. Cheung)  
19. “An Integrative Model for Consumer Trust in Internet Shopping”, Proceedings of the 11th European Conference on Information Systems (ECIS), 19-21 June 2003, Naples, Italy (with C. Cheung)
20. Effects of Learning Capacity and Knowledge Base on Executive Decision Formation for IT Adoption: An Empirical Study of Small and Medium-Sized Organizations”, Proceedings of the 11th European Conference on Information Systems (ECIS), 19-21 June 2003, Naples, Italy (with X. Wang, H. Teo, K. Wei, C. Sia)
21. “SME E-Procurement Adoption in Hong Kong – the roles of Power, Trust and Value”, Proceedings of the 36^th Annual Hawaii International Conference on Systems Sciences (HICSS), January 6-9, 2003, Big Island, Hawaii (with J. Chan)
22. “An Integrative Framework for Knowledge Management Effectiveness”, Proceedings of 22^nd International Conference on Information Systems (ICIS), New Orleans, USA, Dec. 2001, pp.145-156 (with M. Khalifa and R. Lam)
23.  “A Proposed Model and Measurement Instrument for the Formation of IS Satisfaction: The Case of End-User Computing Satisfaction”, Proceedings of the 21^st International Conference on Information Systems (ICIS), Brisbane, Australia, December 2000 (with W. Chin)
24. “Virtuial Organizations: the key dimensions”, Proceedings of the Academic-Industry Working Conference on Research Challenge, USA, April 2000, IEEE Press (nominated as a Best Paper) (with Y. Shao and S. Liao)
25. “Exploring the dimensions of IT-based Organizational Learning Ability”, Proceedings of the Association for Information Systems 1999 Americas Conference (AMCIS 99), Milwaukee, Wisconsin, USA. August 1999, pp.489-491, (AMCIS 99 Best Paper Selection) (with K. Wong)

Book Chapters

Competitive Externally-funded Research Projects

Last revised:  30th December 2009