HICSS-39
ORGANIZATIONAL SYSTEMS
& TECHNOLOGY TRACK

CHAIR: HUGH WATSON
University of Georgia
Athens, Georgia  30602
Phone: (706) 542-3744
Fax: (706) 583-0037
 hwatson@terry.uga.edu

Minitracks 

Competitive Strategy, Economics, and IS
 (Robert Kauffman, Eric Clemons, and Rajiv Dewan)

Data Warehousing and Business Intelligence: The Movement to Real-time
 (Barbara Wixom and Hugh Watson)

Developing Value through Organizational and Inter-organizational Alignment
 (Deb Armstrong, H. James Nelson, Vernon Richardson, and Kay Nelson)
End Users in Information Systems Development: Perceptions, Involvement, Practice and Implications
(Samuli Pekkola and Hannakaisa Isomäki)
Enterprise Architecting and Development: Theory, Practice and Challenges
(Stephen Kaisler and Frank Armour)

ERP/EAI Systems Issues and Answers
 (Gail Corbitt, Marinos Themistocleous, and Zahir Irani)
Implementation and Usage of Radio Frequency Identification (RFID)
(Frederick J. Riggins)
Information in Global Business
 (Christopher Holland and Pieter Ribbers)

Innovation and Innovation Management 
(Desai Narasimhalu)

IT Governance and its Mechanisms 
(Wim Van Grembergen)

IT and Project Management
(Joseph Weiss, Sue Newell, and Jacky Swan)

Outsourcing of Information Systems
 (Suzanne Rivard, Benoit Aubert and Wendy Currie)

Research Methods and Applications
(Sajda Qureshi and Doug Vogel)

Social Issues in Organizations
(Donald Amoroso)

Topics in Organizational Systems and Technology
 (Kelly Rainer and Mark Frolick) 

 

Competitive Strategy, Economics, and IS

We encourage authors to share new and interesting theoretical and methodological perspectives on topics that are of interest to the academic and practitioner communities.   We welcome work-in-progress that develops new theory in the context of case studies of emerging technologies, leading-edge organizations, and market and industry changes.  We give special consideration to research submissions when the authors commit to include an industry partner in their presentation. 

·        Detailed case studies of the application of strategic IS and their impacts on firms, markets and economies

·        Economic analysis of IS and e-commerce investments, and the relationship between systems use and market share, profitability, business value or
   other measures of competitive advantage and firm performance

·        Business strategy on the Internet, electronic markets and digital convergence

·        Strategic adoption and innovative uses of the Internet by organizations, markets, sectors and economies

·        Property rights, incomplete contracts, transaction costs and other theories to understand inter-organizational IS

·        Channel development, transformation and conflict in the presence of emerging technologies

·        Firm strategies for e-intermediation and new market structures, and IT-transformed org design and governance

·        Product design with IT, and the bundling and pricing of physical and digital goods and services

·        Implications of emerging ITs for organizational design and governance

·        Risk management strategies for IT infrastructure, project and product investments  

Robert J. Kauffman (Primary contact)
MISRC, Carlson School of Management 
University of Minnesota 
Minneapolis, MN  55455 
Phone: (612) 624-8562 
  rkauffman@csom.umn.edu

Eric Clemons
Operations and Information Management 
The Wharton School 
University of Pennsylvania 
Philadelphia, PA 19104-6366 
Phone: (215) 898-7747 
  clemons@wharton.upenn.edu

Rajiv M. Dewan
Computer and Information Systems 
Simon Graduate School Business Administration 
University of Rochester 
Rochester, New York 14627 
Phone: (716) 275-3827 
  dewan@simon.rochester.edu 

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Data Warehousing and Business Intelligence: The Movement to Real-time

Organizations are using data warehousing and business intelligence to speed decision processes and to meet tactical decision making needs. To do this, companies must continue putting traditional warehousing success factors in place and implementing effective processes for extracting, cleaning, and aggregating data from source systems; maintaining the data on appropriate data stores (e.g., relational, multi-dimensional databases); and accessing the data through various business intelligence applications. However, there likely are additional requirements for real-time warehousing and business intelligence initiatives.
 

Areas of interest include but are not limited to:

Emerging Trends in Data Warehousing:

·        Real-time warehousing and business intelligence

·        Customer Relationship Management

·        Real time warehousing

·        Federated architectures

·        BI portals

Business Intelligence Applications:

·        Collaborative BI

·        Performance Management

·        Data warehousing and the Web

·        Supply Chain Management

·        Executive information systems

·        Graphical information systems

·        Analytical Applications

Data Warehousing Process

·        Data extracting, cleaning, and transforming

·        Meta-data management

·        Data storage architectures and solutions

·        Data quality

Managerial and Technical Issues

·        Benefits and business value from warehousing

·        Case studies

·        Current practices

·        Security and privacy

·        Industry-specific warehouses

·        Development methodologies

·        The economics of data warehousing 

Barbara H. Wixom  (Primary contact)

McIntire School of Commerce

Monroe Hall

The University of Virginia

Charlottesville, VA 22903

Phone: (434) 924-8981

Fax: (434) 924-7074

bwixom@mindspring.com

Hugh J. Watson

Terry College of Business

The University of Georgia

Athens, GA 30602-6256

Phone: (706) 542-3744

hwatson@terry.uga.edu 

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Developing Value through Organizational and Inter-organizational Alignment

The alignment of information technology with organizational and inter-organizational strategy is a vital component in realizing the value and the impact of IT.  This minitrack showcases work that focuses on construct development and validation of relationships and the dependent variables that represent IT value and impact on business, not-for- profits, and government organizations.  We are especially interested in studies that advance controversial and/or counterintuitive conclusions about the relationship between IT and the organization.

Topics: Papers are encouraged that address the following topics but are not limited to:

• Partnerships and alignment between IT organizations and their internal or  external customers
• Collaborative planning, forecasting, and replenishment (CPFR)
• The effects of IT-Business partnerships on IT performance
• Integration of IOS/process across multiple partner relationships
• Identification of intrinsic value variables in the IT business value chain
• Organizational and inter-organizational alignment for contributions to firm value
• Technical architectures that encourage IT-Business collaboration for value
• The increased accountability of IT organizations for business performance
• The increased accountability of business organizations for IT performance
• Factors impacting the “productivity paradox” of IT
• Case studies of how IT investments are realized

Deb Armstrong (Primary contact)
The University of Arkansas
Sam M. Walton College of Business
Fayetteville, Arkansas, 72701
Phone (O): (479) 575-6158
Phone (H): (479) 434-5390

darmstrong@walton.uark.edu
 

H. James Nelson
The Ohio State University
Fisher College of Business
2100 Neil Avenue
Columbus, OH  43210
Phone (O): (614) 292-3903
Phone (H): (614) 865-4502

nelson_j@cob.osu.edu
 

Vernon J. Richardson
University of Kansas School of Business
1300 Sunnyside Avenue, Room 350
Lawrence, KS  66045-7585
Phone (O): (785) 864-7507
Phone (H): (785) 864-5328

vrichardson@ku.edu

Kay M. Nelson
The Ohio State University
Fisher College of Business
2100 Neil Avenue
Columbus, OH  43210
Phone (O): (614) 292-7692
Phone (H): (614) 865-4502
nelson_k@cob.osu.edu 

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End Users in Information Systems Development: Perceptions, Involvement, Practice and Implications

This minitrack focuses on end-users in information systems development. This broad topic necessitates the creation of a holistic view. We invite papers presenting theoretical models, empirical results, or practical experiences, so that the construction of such a converging and comprehensive view can be initiated.

Samuli Pekkola (Primary contact)

Department of Computer Science and Information Systems

University of Jyväskylä

PO Box 35 (Agora)

40014 University of Jyväskylä

Finland

Phone: +358 260 3040

Fax: +358 260 3011

samuli@cc.jyu.fi

Hannakaisa Isomäki

Department of Research Methodology

University of Lapland

PO Box 122

96101 Rovaniemi

Finland

hannakaisa.isomaki@ulapland.fi 

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ERP/EAI Systems Issues and Answers

Enterprise Resource Planning (ERP) systems are becoming mature infrastructure in many organizations.  Many firms are looking beyond the internal business processes of their company and extending their information systems to include systems in other organizations.  Linking these systems together is the objective of the emerging field of Enterprise Application Integration (EAI).  This minitrack seeks to explore issues, both academic and organizational, surrounding ERP Systems and linking ERP systems to other systems via EAI. 

Topics of special interest include the following:

• Implementation issues and concerns
• Support (on-going and initial start-up) issues
• Training and retention of qualified staff
• Upgrade and versioning issues
• Extending the ERP system beyond the organizational boundaries
• EAI implementation benefits, barriers and costs, methodologies, standards and issues
• Tailoring ERP to meet diverse corporate needs.
• Benefit and cost management of integrated enterprise systems
• Worlds best practices for integrated business
• Measuring ERP and EAI performance and evaluating costs and benefits

Gail Corbitt (Primary contact)
College of Business, AMIS Dept.
California State University, Chico
Chico, CA 95929-0011
Phone 530-898-4822
gcorbitt@csuchico.edu

Marino Themistocleous
Brunel University, London UK
Marinos.Themistocleous@brunel.ac.uk

Zahir Irani 
Brunel University, London UK
Zahir.Irani@brunel.ac.uk 

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Information in Global Business

We invite high-quality research papers concerned with the role of IS in global business. The best papers will be published as part of a special issue in Communication of AIS. A companion workshop on global business systems is also proposed with speakers from business and academia. For the minitrack, a diversity of research methods is encouraged, including case study research, surveys and technical papers, as well as theory papers on the phenomenon of global systems.

To guide authors, we propose the following themes, but papers are not limited to these areas:

• Global enterprise systems
• Flexible business systems
• Collaborative commerce
• B2B e-market places
• Reconfiguration of supply chains
• Marketing systems
• Business process outsourcing
• Global trends in the IT industry
• Strategic alignment
• Global studies of productivity and profitability
• Global issues in business process design
• Implementation studies in an international context
• Software innovation
• Manufacturing systems models for global markets
• Managing IT infrastructure

Christopher Holland  (Primary contact)
Professor of Information Systems
Manchester Business School
Booth Street West
University of Manchester
Manchester M15 6PB
U.K.
Tel. +44 (0)161 275 6460
chris.holland@mbs.ac.uk 

Pieter Ribbers
Tilburg University
PO Box 90153
5000 LE Tilburg, the Netherlands
Phone ++ 31.13.4662188
P.M.A.Ribbers@UVT.nl 

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Innovation and Innovation Management

This minitrack addresses issues at the crossroads of Technology, Markets and Business.  We invite new models of both theory and practice in both innovation and innovation management.  We are particularly interested in studies and research that show how technology was a key enabler for the creation of market and business innovations.  We are very interested in panels and tutorials that can present recent examples that highlight both theory and practice in Innovation and Innovation Management.

Topics include but are not limited to:  

• Models of innovation for
  • Technology innovation
  • Market innovation
  • Business innovation
• Theory of innovation
  • Analytical models
  • Empirical models
• Practices in Innovation
  • Case studies in innovation
  • Enterprise innovation
  • Product innovation
• Innovation management
  • Management of technology
  • Management of new business creation
  • Management of innovation within enterprises
• Innovation across national and organizational boundaries
  • Across multiple companies within the same country.
  • Across multiple sites within the same company spread across multiple countries.
  • Across multiple companies across national boundaries

Desai Narasimhalu 
School of Information Systems
Singapore Management University

Singapore 259756
Phone: +65 6822-0914
desai@smu.edu.sg 

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IT Governance and Its Mechanisms 

In many organizations, information technology has become crucial in the support, sustainability and growth of their businesses. The pervasive use of technology has created a critical dependency on IT that calls for a specific focus on IT governance. IT governance is the organizational capacity exercised by the Board, executive management, and IT management to control the formulation and implementation of IT strategy, and in this way ensure the fusion of business and IT. The minitrack “IT governance and its mechanisms” is soliciting papers on theories, models and practices in the IT governance domain, and aims to contribute to the understanding of IT governance and its structures, processes and relational mechanisms.

• Theoretical models for IT governance and business/IT alignment
• Practices and cases on IT governance
• IT governance structures, processes and relational mechanisms
• IT governance related to enterprise governance
• IT governance roles of the Board and Executive Management
• Maturity models for IT governance and IT processes
• IT balanced scorecard
• Business/IT alignment through the balanced scorecard
• E-metrics
• COBIT, ITIL and other quality models
• Strategic information systems planning
• IT governance and regulatory codes/acts such as Basel II and Sarbanes-Oxley

Wim Van Grembergen

University of Antwerp

Prinsstraat 13

2000 Antwerpen

Belgium

Phone: 32 (0) 3 275 50 19

Fax: 32 (0) 3 275 50 08

Phone (mobile): 32 (0) 477 52 47 77

wim.vangrembergen@ua.ac.be 

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IT and Project Management

Papers are invited for this minitrack that provides a forum for exchanging new findings, and to advance empirical and theoretical knowledge on a wide range of management issues involved in the application of modern IT to project management.  The following is a sample of topics that would fit the intended focus of this minitrack:

·        Managing in multidisciplinary technical team environments

·        Using IT-based project management tools and techniques effectively

·        Emerging tools and techniques for managing information system projects

·        Leadership and team management issues in technology-based project organizations

·        Leading and managing internal and external project stakeholders in IT projects

·        Management tools and techniques (including information systems) for capturing and sharing knowledge across projects

·        Internet-based project management

·        Developing state-of-the-art project organizations

·        Knowledge management, mobilization, and skill building for project managers

Joseph Weiss (Primary contact)

Bentley College

175 Forest Street

Adamian Graduate Center

Waltham, MA  02452-4705

(781) 891-24215

joseph.weiss@bentley.edu

Sue Newell

Bentley College

175 Forest Street

Morrison Building

Waltham, Massachusetts  02452-4705

(781) 891-2447

susan.newell@bentley.edu

Jacky Swan

Warwick University

Warwick Business School,

Coventry, CV4 7AL, UK

+44 (0)2476 524271

jacky.swan@wbs.ac.uk 

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Outsourcing of Information Systems

IS outsourcing is a multifaceted phenomenon that can be apprehended from a variety of theoretical perspectives – transaction cost theory, agency theory, resource based theory, institutional analysis, and risk management, to name a few.  Also, the phenomenon itself changes, ever raising new research questions; for instance, a decade ago application service provision (ASP) was not even considered as an outsourcing alternative, and we heard very little about offshore outsourcing. They are now common options offered to organizations, and they raise new research issues.  The abundant and varied research on IS outsourcing falls into two broad streams: studies that aim at understanding and explaining the outsourcing decision, and studies that focus on the management of the outsourcing relationship. 

The minitrack seeks to attract papers addressing various issues pertaining to outsourcing:

·        The evolution of IS outsourcing

·        Economics of outsourcing

·        Organizational forms and alliances

·        Value-creation from IT infrastructure outsourcing

·        Business process outsourcing

·        Offshore outsourcing

·        Gaining value from outsourcing

·        Contract management

·        Impact evaluation

·        IS skills and resourcing issues of outsourcing

·        ERP systems

·        ASP and applications outsourcing

·        Business transformation through web services

·        Benefits/risks frameworks

·        The strategic positioning of outsourcing vendors

Suzanne Rivard (Primary contact)

HEC Montreal

3000 Chemin de la Cote-Ste-Catherine 

Montréal, Canada, H3T 2A7 

Phone: 514-340-6493

Fax:514-340-6132

suzanne.rivard@hec.ca

Benoit A. Aubert 

HEC Montréal

3000 Chemin de la Cote-Ste-Catherine 

Montréal, Canada, H3T 2A7 

Phone: 514-340-7307

Fax:514-340-6132

benoit.aubert@hec.ca 

Wendy L. Currie                   

Professor of Information Systems

Warwick Business School

University of Warwick

Coventry, CV4 7AL

United Kingdom                                           

Phone: +44 (0)24 7652 4306
Fax : +44 (0)24 7652 3719

wendy.currie@wbs.ac.uk 

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Research Methods and Applications
Papers are invited that address salient research methodology issues and generate discussion and debate with respect to systems in organizations – across geographical and cultural domains and inter-organizational relationships, or a combination of the above. Specific topics include but are not limited to:

·               Methodologies for researching organizational systems such as:

-                     Positivist (e.g. surveys, laboratory experiments)

-                     Interpretivist (e.g. grounded theory studies, phenomenological studies, ethnographies)

-                     Critical theory (e.g. critical action research, critical ethnography)

·               Experiences with particular research methods and approaches informing and guiding future research into organizational systems and technologies, e.g. addressing issues such as: Designing, conducting, and reporting on studies within a particular research tradition.

-                     Standards of quality, validity, and verification.

-                     Automated support for particular research methods and techniques.

-                     Historical accounts, lessons learned and future directions for IS research.

·         Formulating multi-disciplinary views/approaches and combining methodological approaches, tools and techniques in research into organizational systems, e.g. combining qualitative and quantitative approaches.

·               Matching research methodologies to organizational systems that require investigation such as:

-                     Organizational forms including network organizations

-                     Fostering relationships across organizations, geographical and cultural domains

-                     Issues related to building and testing large information systems infrastructures.

Sajda Qureshi  (Primary contact)

Department of Information Systems and Quantitative Analysis

College of Information Science and Technology

University of Nebraska at Omaha

Omaha, NE 68182-0392

squreshi@ist.unomaha.edu

Doug Vogel

Department of Information Systems

City University of Hong Kong

Tat Chee Avenue, Kowloon, Hong Kong

Phone: +852-2788-7534 

Fax: +852-2788-8694

isdoug@cityu.edu.hk 

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Social Issues in Organizations

Authors are invited to submit papers that address social issues affecting organizations, but are not necessarily limited to the following:

1. Ethical issues
   • Codes of conduct and practice
   • Confidentiality agreements
   • Impartiality of data utilization
   • Morality in information systems

2. Cultural issues
   • Politics
   • Developing trust
   • Power asymmetry
   • Social barriers
   • Policy implementation
   • Social environments
   • Cultural customs
   • Social capital

3. Relationship issues
   • Development partnerships
   • Group cohesiveness
   • Group facilitation
   • Networking
   • Buyer-supplier linkages

4. Human Interaction issues
   • Recruitment and retainment
   • Assessment and evaluation
   • Motivation
   • Social presence
   • Leadership
   • Organizational champions

5. Diversity issues
   • Race and ethnicity
   • Sexual orientation
   • Disability status
   • Age and/or religious differences
   • Digital dispersion among individuals
   • Complex interactions among social identities
   • Socio-economic differences

6. Security issues
   • Misuse of data
   • Data protection
   • Misrepresentation in digital media
   • Fraud with systems use
   • Behavioral issues in IS security
   • Organizational issues in IS security
   • Strategic management issues in IS security

7. Design issues
   • Distributed projects
   • Process changes
   • Soft-side development
   • Modeling techniques
   • Social network knowledge

Donald L. Amoroso

Computer Information Systems

College of Business Administration

Appalachian State University

Boone, NC 28607

Phone: 828-262-2411

amoroso@appstate.edu 

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Topics in Organizational Systems and Technology 

This minitrack provides a forum for papers that do not "fit" well in another minitrack.  In particular, we solicit non-traditional, imaginative, and thought-provoking research in any IT area.  We would like to see papers that break ground in new areas of IT research, or papers that apply existing IT research to new industry groups or fields. 

Kelly Rainer  (Primary contact)
Department of Management
College of Business
Auburn University
Auburn, Alabama  36849
Phone: 334-844-6527
Fax: 334-844-5159

rainer@business.auburn.edu

Mark Frolick
208 Hailstones Hall
Williams College of Business
Xavier University
Cincinnati, OH  45207
513-745-4308
Fax: 513-745-4383
frolick@xavier.edu

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Implementation and Usage of Radio Frequency Identification (RFID)
Due to adoption mandates by several major buyers and retailers, many companies are not engaged in implementating pilot projects on RFID to understand the potential and business case for this emerging technology.  RFID dramatically increases the potential and business case for this emerging technology.  RFID dramatically increases the potential for organizations to collect data about any tangible entity, which has implications for supply chain management, and privacy/intellectual property management.

The following areas of interest include: