mjshaw@uiuc.edu
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HICSS-39
Internet and the digital
economy
Track
Co-Chair: David R. King
Jda Software Group, Inc.
14400 N. 87th Street
Scottsdale, Az 85260-3649
Tel: 480-308-3000
Fax: 480-308-3001
David.king@jda.com
Co-Chair:
Alan Dennis
John T. Chambers Chair of Internet Systems
Information Systems Department
Kelley School of Business
Indiana University
Bloomington, In 47405
Tel: 812-855-2691
Fax: 812-856-3355
ardennis@indiana.edu
Minitracks
Business-to-Business Electronic Commerce
(Fu-ren Lin,
Judith Gebauer and
Michael J.P. Shaw)
Development and Application
of Web Services
(William (Dave) Haseman and
Marc Haines)
Environmental
Online Communication
(Arno Scharl and
Klaus Tochtermann)
Electronic Customer Relationship Management
(Nicholas Romano,
Jerry Fjermestad, Lutz
Kolbe and Ragnar Schierholz)
Electronic Marketing
(Bruce Weinberg, Ajit
Kambil, Arnold Kamis and
Marios Koufaris)
Ethical,
Legal and Economic Issues in the Digital Economy: Intellectual Property Rights,
Piracy, Trust and Privacy
(Alok Gupta and
Ramnath Chellappa)
Information
Systems Accessibility
(Nicholas Romano,
Eleanor Loiacono and
Scott McCoy)
Information Systems Security
(Gurpreet Dhillon,
Raj Sharman and Mikko
Siponen)
Internet Vulnerabilities and Cyber-Threats
(Eliot Rich and
Jose Gonzalez)
M- and E- Commerce Systems Development
(Matti Rossi, Keng Siau,
Sandeep Purao and
Virpi Kristiina Tuunainen)
Online Communities in the Digital Economy
(Karine Barzilai-Nahon,
Mark Ginsburg, and Blair
Nonnecke)
Delivering Online Service
(Beverley Hope
and Mary Tate)
Open Source Software Development
(Kevin Crowston and
Hala Annabi)
Personalization Management Systems
(Don Amoroso)
Standard and Standardization
(Joel West and Rolf Wigand)
Value Webs in the Digital Economy
(Helmut Krcmar,
Kalle Lyytinen and
Jan Marco Leimeister)
Business-to-Business Electronic Commerce
This minitrack is organized for sharing research results mainly in the design and analysis of systems and processes within and between organizations that support business-to-business e-commerce and that have been the center of attention in business practice as well as in the academic community.
Specifically, authors of research studies related to but not restricted to the following topics are welcome to submit to this minitrack:
Institute of Technology Management
National Tsing-hua University
101 Sec. 2 Kuang-fu Road
Hsinchu City
Taiwan 300
frlin@mx.nthu.edu.tw
Department of Business Administration
Center for Information Systems and Management
University of Illinois at Urbana-Champaign
1206 S. Sixth Street
Champaign IL
61820
gebauer@uiuc.edu
Department of Business Administration
Center for Information Systems and Management
University of Illinois at Urbana-Champaign
1206 S. Sixth Street
Champaign IL
61820
mjshaw@uiuc.edu
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Development and Application of Web Services
This mini-track focuses on emerging layers of Web services (i.e., orchestration, security, reliability). Potential topics: reviews of existing standards development, discussion of tool development, proposals for improvements of standards, examination of strategies and approaches of WS technology application, and studies on the organizational impact of the adoption of WS technology.
This provides interesting and relevant research opportunities regarding their development and application, including
Website: http://www.531.sba.uwm.edu/hicss
William (Dave) Haseman (Primary Contact)
School of Business Administration
University of Wisconsin-Milwaukee
PO Box 742
Milwaukee, WI 53201
Phone: 414-229-4357
Office: 414-229-3333
Fax: 414-229-4477
School of Business Administration
University of Wisconsin-Milwaukee
PO Box 742
Milwaukee, WI 53201
Phone: 414-229-3773
Office: 414-229-4235
Fax: 414-229-4477
Environmental Online Communication
The minitrack focuses on the design, implementation, management, funding, promotion and evaluation of environmental information systems. It investigates the role of such systems in building communities, maintaining organizations, engaging groups in participatory decisions, and supporting education and advocacy campaigns. www.ecoresearch.net/hicss
Possible topics for submissions include but are not limited to:
University of Western Australia, School of Economics and Commerce
35 Stirling Highway
Crawley, WA 6009
Australia
(t) +61-8-6488-3908
(f) +61-8-6488-1055
Graz University of Technology
Competence Center for Knowledge-based Applications and Systems
Inffeldgasse 21a,
A-8010 Graz
Austria
(t) +43-316-8739250
(f) +43-316-8739252
ktochter@know-center.at
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Electronic Customer Relationship Management
eCommerce continues to be a significant, pervasive issue for both enterprises and customers. Similarly, mobile commerce is gaining momentum again.
We define CRM as an interactive process that achieves an optimum balance between corporate investments and the satisfaction of customer needs to generate the maximum profit. Fundamentally CRM concerns attracting and keeping “Economically Valuable” customers and repelling and eliminating “Economically Invaluable” ones. The amount of information relevant in CRM processes can only be handled effectively when information technology is applied. Due to the lack of personal contact, CRM is of particular importance in both eCommerce and mCommerce.
This minitrack focuses on the application of internet and mobile technologies in the field of CRM as well as the application of CRM concepts to electronic and mobile businesses. We refer to this as electronic CRM (eCRM). mobile CRM (mCRM) represents a subset of eCRM with particular focus on the usage of mobile technologies.
Potential topics include but are not limited to:
1. eCRM within Markets
2. Business Models
3. Technological Issues
4. Human Issues
5. Business Performance Issues
6. Case Studies and Demonstrations of 'Real World' Applications
Full Call for
Papers available at:
http://www.osu-tulsa.okstate.edu/nromano/CALL%20FOR%20PAPERS%20For%20eCRM%20MiniTrack.htm
Nicholas C. Romano, Jr.
(Primary Contact)
William S. Spears School of Business
Department of Management Science and Information Systems
Oklahoma State University
700 North Greenwood Avenue
Tulsa, OK 74106-0700 USA
Tel: (918) 594-8506
Fax: (918) 594-8281
Jerry Fjermestad
School of Management
New Jersey Institute of Technology
University Heights
Newark NJ 07102
Tel: (973) 596-3255
Fax: (973) 596-3074
Competence Center ‘Customer Management’
Institute of Information Management
University of St. Gallen
Mueller-Friedberg-Strasse 8
9000 St. Gallen
Switzerland
Phone: +41-71-224 3796
Fax: +41-71-224 3296
Competence Center ‘Customer Management’
Institute of Information Management
University of St. Gallen
Mueller-Friedberg-Strasse 8
9000 St. Gallen
Switzerland
Phone: +41-71-224 3212
Fax: +41-71-224 3296
ragnar.schierholz@unisg.ch
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Firms are still learning how to effectively market in new media. What are the effective strategies to attract customers, increase involvement and purchases, and ensure repeat visits to online or physical stores? How do consumers behave in online auctions? How do they respond to novel forms of advertising or representation of product and store information? Submitted papers may be quantitative or qualitative, including:
Bruce D. Weinberg (Primary Contact)
Marketing Department
Bentley College
175 Forest Street
Waltham, MA 02458
(T) 781-891-2276
(F) 781-788-6456
celtics@bentley.edu
Ajit
Kambil
Deloitte Research
Deloitte and Touche
200 Berkeley Street
Boston, MA 02116
(T) 617-437-3636
(F) 617-437-5636
AKambil@yahoo.com
Arnold Kamis
Department of Computer Information Systems
Bentley College
175 Forest Street
Waltham, MA 02458
(T) 781-891-2296
(F) 781-788- 2949
akamis@bentley.edu
Marios Koufaris
Department of Statistics and Computer Information Systems
Baruch College, City University of New York
55 Lexington Ave., Box B11-220
New York, NY 10010
(T) 646-312-3373
(F) 646-312-3351
marios_koufaris@baruch.cuny.edu
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The minitrack on Ethical, Legal and Economic Issues in the Digital Economy: Intellectual Property Rights, Piracy, Trust and Privacy invites researchers to present their work on issues relevant to intellectual property rights, piracy, privacy, and trust in the digital age. The papers considered could be technical, analytical, empirical, prototype descriptions, or conceptual. We will like to have a mixture of all the issues presented and discussed including the social, behavioral, and international issues.
Alok Gupta (Primary contact)
Information and Decision Sciences Department
3-365 Carlson School of Management
University of Minnesota
321 - 19th Avenue South
Minneapolis, MN 55455
agupta@csom.umn.edu
Ramnath Chellappa
Information Systems
Marshall School of Business
3670 Trousdale Pkwy, BRI 401G
University of Southern California
Los Angeles, CA 90089-0809
(213) 740 3920 (off)
(213) 740 7313 (fax)
Web:
http://rcf.usc.edu/~chellapp
email:
ram@marshall.usc.edu
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Information Systems Accessibility
Accessibility is the ability of persons, regardless of ability, to easily access information, regardless of form, structure, or presentation. Fifty-four million Americans—nearly one in five—live with some form of disability (cognitive, visual, or audio) that makes accessing information difficult. Though great strides have been made during the past decade to accommodate those with special needs (including the development of numerous assistive technologies), there is still much to be done. For example, as the Internet and World Wide Web become an integral component of daily life, Web accessibility becomes more vital.
Accessibility goes beyond making information available for people with disabilities. increasing accessibility may in turn increase use of systems by users without disabilities as well. Those with less powerful computers or slow internet connections may find it preferable to purchase from accessible-friendly websites that require less bandwidth. for example, some might find it beneficial to surf the web with the graphics function turned off, thus decreasing download time.
Potential topics and research questions that this Mini-track would address includes but is not limited to:
Nicholas C. Romano, Jr.
(Primary Contact)
Assistant Professor
College of Business Administration
Department of Management Science and Information Systems
Oklahoma State University
700 North Greenwood Avenue
Tulsa, OK 74106-0700 USA
Phone: (918) 594-8506
Fax: (918) 594-8281
Nicholas-Romano@MSTM.OKState.EDU
Eleanor T. Loiacono-Mello
Worcester Polytechnic Institute
Department of Management
Worcester Polytechnic Institute
100 Institute Road
Worcester, MA 01609-2280
Phone: (508) 831-5206
Fax: (508) 831-5720
eloiacon@wpi.edu
Scott McCoy
College of William and Mary
School of Business
P.O. Box 8795
Williamsburg, VA 23187-8795
Phone: (757) 221-2062
Fax: (757) 221-2062
Scott.McCoy@business.wm.edu
Security has become an extremely important issue if we have to provide a reliable computing environment for both business and personal communication. It has indeed become difficult for organizations to protect their information resources with confidence.
This minitrack will focus on the types of security problems that can occur, the solutions for known problems, and strategies for circumventing these problems in the future. Topics:
For research and issues pertaining to Information Security Education, please see the minitrack in Software Track.
Gurpreet Dhillon
(Primary Contact)
Department of IS
School of Business
Virginia Commonwealth University
1015 Floyd Avenue, Box 84400
Richmond, VA 23284-4000
Ph (804) 828-3183
gdhillon@vcu.edu
Raj
Sharman
State University of New York at Buffalo
Jacobs Management Center, SUNY
Buffalo, NY 14260
Mikko T. Siponen
University of Oulu
Department of Information Processing Science
Linnanmaa, P.O.BOX 3000
FIN-90014 Oulun yliopisto, FINLAND
Phone (work): + 358 (0) 400 752 661, + 358 (0)8 553 1984
Fax: +358 (0)8 553 1890
Mikko.T.Siponen@oulu.fi
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Internet Vulnerabilities and Cyber-Threats
This mini-track addresses issues related to detecting, mitigating and preventing the threat of insider computer-based attacks. Papers that address improving the security of computer-reliant organizations from these threats through technical or behavioral change are encouraged. These may include simulation studies, case-based research, and other applications of quantitative and qualitative methods.
Topics include, but are not limited to:
· Identifying modes of misuse
· Applications of access policies
· Analysis of known and unknown modes of attack
· Separating anomalous from routine behavior
· Adapting outsider-based threat prevention to insider risks
· Modeling risks and approaches to mitigation
· Teaching and training security and business managers about the risks of insider attacks
Eliot H. Rich (Primary Contact)
Assistant Professor
Department of Information Technology Management
University of Albany
1400 Washington Avenue, BA 310
Albany, NY 12222
Agder University College
Faculty of Engineering and Science
Security and Quality in Organizations
Grooseveien 36
NO-4876 Grimstad
Norway
Jose.j.gonzalez@hia.no
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M- E- Commerce Systems Development
The minitrack focuses on systems development issues related to m-commerce and e-commerce systems. Developing m-commerce and e-commerce applications, though critical to the long-term competitiveness and survival of most organizations, is hindered by the lack of support from specialized development methods and methodologies. With the growing popularity and importance of m-commerce, development methods and methodologies to support m-commerce systems development are urgently needed. The emergence of third-party web-services also calls for systematic approaches to m-commerce and e-commerce systems development.
Relevant topics for this minitrack include (but not limited to)
Online Communities in the Digital Economy
We call for papers that address communities as a social phenomenon, the design of platforms and services, and community-related business models as critical success factors in the digital economy. Possible topics include, but are not limited to:
More information can be found at: http://www.e-business.fhbb.ch/hicss
Karine Barzilai-Nahon (Primary Contact)
Assistant Professor
The Information School
University of Washington
Mary Gates Hall, Room 370B, Box 352840
Seattle, WA 98195-2840
(206) 685-6668
5815 E Placita Rocosa
Tucson, AZ
85750
Assistant
Professor
Dept. of Computing and Information Science
University of Guelph
Guelph, Canada
nonnecke@cis.uoguelph.ca
Delivering Online Service – The Role IT
Customer retention is critical to the long-term survival of businesses, including e-businesses. While customer acquisition in online environments may rely on reputation and quality website design, customer retention requires more - it requires an intimate knowledge of customers and provision of quality service. Electronic Customer Relationship Management, which places the customer centre stage, is the strategy by which e‑Businesses get to know customers; using this knowledge through the delivery of online service quality is how they retain them.
In this mini-track we are interested in theoretical and empirical papers, including case studies, aimed at elucidating the determinants of online service quality, and papers that report on technologies, systems, and procedures businesses employ to meet service requirements. Papers addressing the delivery of online service in multi-channel firms are particularly welcome.
Potential Topics
Beverley Hope (Primary Contact)
School of Information Management
Victoria University of Wellington
PO Box 600
Wellington, New Zealand
Phone: +64 4 463-5876
Fax: +64 4 463-5446
School of Information Management
Victoria University of Wellington
PO Box 600
Wellington, New Zealand
Phone: +64 4 463-5265
Fax: +64 4 463-5446
Mary.Tate@vuw.ac.nz
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Open Source Software Development
Open Source Software (OSS) is a broad term used to embrace software that is developed and released under some sort of “open source” license. There are thousands of OSS projects, spanning a range of applications. Due to their size, success and influence, the Linux operating system and the Apache Web Server are probably the most well known, but hundreds of other projects are in widespread use, including Internet infrastructure (e.g., sendmail, bind), user applications (e.g., the GIMP, OpenOffice), programming languages (e.g., Perl, Python, gcc) and games (e.g., Paradise).
This Minitrack solicits empirical studies of Open Source Software development. Possible topics include:
1.·
Issues in distributed software
development for OSS
2.·
Distributed collaboration in and
coordination of OSS development teams
3.·
Distributed group development
for OSS
4.·
OSS teams as communities of
practice
5.·
Leadership in OSS groups
6.·
Governance of OSS groups
7.·
Distributed project management
and distributed team management
8.·
Knowledge management and
learning in OSS development
9.·
Group satisfaction and
effectiveness in OSS development
10.·
Software development processes
for OSS
Kevin Crowston (Primary Contact)
Syracuse University
School of Information Studies
4–206 Centre for Science and
Technology
Syracuse, NY 13244–4100
Tel: (315) 443–1676
The Information School
University of Washington
Box 352840
Suite 370 Mary Gates Hall
Seattle, WA 98195-2840
Tel: (206) 616-8553
hpannabi@u.washington.edu
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Personalization Management Systems
Personalization management systems represent one of the most promising advances in IT and are experiencing widespread adoption in application areas such as customer relationship management, e-commerce interaction and intimacy, and employee development and training.
This minitrack includes all aspects of the personalization management systems life cycle, including technologies and development. This would include the conceptualization of personal management systems and their associated constructs, proposed designs and infrastructures, empirical validation of personalization models, and case studies illustrating personalization success and failures. Some key topics may include (1) building customer relationships, (2) gathering and analyzing transaction data, and (3) customer/employee education and learning systems.
Areas of interest include but not limited to:
Types of Personalization Technologies
Types of Personalization Application Topics
Types of Organizational Issues with Personalization Management Systems
Donald L. Amoroso
Professor & Chair
Computer Information Systems
Appalachian State University
John A. Walker College of
Business
phone: +1.828.262.2411
fax: +1.828.262.8070
url: cis.appstate.edu
amoroso@appstate.edu
Standards are essential for enabling interoperability in complex IT systems, and thus have a direct impact upon an organization’s IT function. Interorganizational standards enable the coordination between firms in an industry and between suppliers and customers. Vertical standards promote coordination and coordination among organizations in a specific industry sector. Internal standardization both enables the creation of a common enterprise architecture and constrains future choices made in systems design and procurement.
This minitrack considers the creation, adoption and impact of both compatibility and administrative standards. The domain includes both inter-organizational, vertical and intra-organizational standards and standardization efforts.
Joel
West (Primary Contact)
San José State University
College of Business
Organization and Management Department
Business Tower 656
San José, CA 95192-0070
work: 408-924-7069
fax: 408-924-3555
Joel.West@sjsu.edu
http://www.cob.sjsu.edu/west_j/HICSS/
ETAS 258A
Department of Information Science
University of Arkansas at Little Rock
2801 South University Avenue
Little Rock, Arkansas, 72204-1099, USA
Office Phone: + 501.371.7647
Department Phone: + 501.569.8951
Mobile Phone: + 501.425.9650
Fax: + 501.569.7049
rtwigand@ualr.edu
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Value Webs in the Digital Economy
Emerging corporate strategies recognize new competitive challenges within existing value chains that will dissolve or be totally reassembled. Competition is shifting from an inter-company level to a competition over strategic partners and architectural control. This we call competition within and between emerging Value Webs- new value chain arrangements. Value Webs consist of networks of partners and competitors which collaborate across and within various stages of value chain. These interactions are enabled and constrained by ICT capability where value extraction draws upon specific architectural responsibility and control.
The topics covered in the Minitrack include, but are not restricted to the following subjects:
Helmut Krcmar (Primary Contact)
Technische Universitaet Muenchen
Boltzmannstr. 3
85748 Garching
Germany
Tel: +49-89/289-19530
Fax: +49-89/289-19533
krcmar@in.tum.de
Kalle Lyytinen
Department of Information
Systems
Weatherhead School of Management
Case Western Reserve University
Cleveland, Ohio 44106-7235
Tel: +1 216.368.5353
Fax: +1 216.368.4776
kalle@po.cwru.edu
Technische Universitaet Muenchen
Boltzmannstr. 3
85748 Garching
Germany
Tel: +49-89/289-19510
Fax: +49-89/289-19533
leimeister@in.tum.de
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