HICSS-39
E-GOVERNMENT
TRACK

CHAIR:  HANS J (JOCHEN) SCHOLL

The Information School

University of Washington

Mary Gates Hall, Suite 370C

Box 352840

Seattle, WA 98195-2840, USA

+1-206-616-2543 (phone)

+1-206-616-3152 (fax)

jscholl@u.washington.edu

Minitracks 

E-Democracy  (Ann Macintosh, Eric Welch, and Suzanne Beaumaster)

E-Government Infrastructure and Interoperability (Kim Viborg Andersen, Ralf Klischewski, and Hans J. Scholl)

E-Government Organization and Management  (Maria Wimmer, Theresa Pardo, and Sharon Dawes)

E-Government Research Methods and Foundations  (Åke Grönlund, Donald Norris, and Jon Gant)

E-Government Security  (Gregory White, Anthony Cresswell, and Stephen Jones)

E-Government Services and Information  (Heide Bruecher, Kristin R. Eschenfelder, and Helmut Kcrmar)

E-Policy, Law, and Governance  (Marijn Janssen, Stephen Holden, and Terrance Maxwell)

Mobile Government (m-Gov)  (Robert Krimmer, M. Jae Moon, and Ray Hackney) 

E-Democracy 

E-democracy focuses on the use of information and communication technologies to support the democratic decision-making processes and to allow more effective and transparent engagement between government, business, NGOs and citizens. This minitrack focuses on the growing number of digital-government e-democracy applications.  The e-Democracy minitrack seeks theoretical and applied research papers and also welcomes a variety of methods  qualitative case studies and quantitative analyses – and perspectives – citizen, government and stakeholder.  Internationally comparative contributions are also welcome.

Topics and Research Areas include, but are not limited to:

·         How can technology facilitate public discourse among citizens and between government and all stakeholders, encouraging deliberation on public issues?

·         How do we develop and deploy technology to support the electoral process such that it provides secure and trustworthy voting environments?

·         What structures and decision-making processes do we need to adapt to ensure the effective use of e-democracy methods?

·         What are the emerging best practices?

·         How do we evaluate e-democracy?

·         How do we assess the impact of e-democracy on political decision-making?

·         What is the societal effect of technology on the democratic process?

Minitrack Chairs:

Ann Macintosh (Primary Contact)

International Teledemocracy Centre

Napier University

10 Colinton Road

Edinburgh, EH10 5DT, UK

Phone: 44(0)-131-455-2421 

Fax: 44(0)-131-455-2282 

A.Macintosh@napier.ac.uk

Eric Welch

Graduate Program in Public Administration

University of Illinois at Chicago

412 South Peoria Street, Room 140

Chicago, IL 60607 , USA

Phone: 1-312-413-2416 

Fax: 1-312-996-8804

ewwelch@uic.edu

Suzanne Beaumaster

Department of Public Administration

University of La Verne

2220 3^rd Street

La Verne, CA 91750, USA

Phone: 1-909-593-3511 ext. 4817

Fax: 1-909-596-5860 

beaumast@ulv.edu  

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E-Government Infrastructure and Interoperability

The fulfillment of the e-Government visions posed by government is dependent of and leads to increased vertical and horizontal integration of government operations and services. 

Topics and Research Areas include, but are not limited to:

·         The development, implementation, maintenance, and overhaul of government transaction processing and information systems (IS)

·         The integration of IS (legacy and e-Gov IS) to support inter-organizational components of e-Government

·         Internal effectiveness and efficiency (IEE) and increased responsiveness through interoperability

·         The various dimensions (inter-agency, intra-agency, inter-governmental, and intra-governmental) of e-Gov interoperability and integration

·         Organizational and/ or policy perspectives on the dynamics of the infrastructure and interoperability process

·         Operational interoperability (formal and informal networks) versus technical interoperability (software and hardware compatibility)

·         Strategies and innovative approaches to enhancing interoperability (managerial and technical solutions)

·         Inter-organizational process management, information management, and security/rights management

·         Infrastructure alignment & interoperability setup strategies (organizational perspective)

·         Interoperability standards & frameworks (technical perspective)

·         Public key infrastructures

·         Web services for public administration

·         Infrastructure/interoperability evaluation

·         Legal and constitutional limits to interoperability and integration

·         Specific infra-structural requirements for interoperability

·         The challenges of dual-mode operations (traditional and e-Gov-based) in government

Minitrack Chairs:

Kim Viborg Andersen (Primary contact)

Department of Informatics

Copenhagen Business School

Howitzvej 60

DK-2000 Frederiksberg, Denmark

Phone: 45-3815-2400

Fax: 45-3815-2401

andersen@cbs.dk

Ralf Klischewski

Faculty of Management Technology

German University in Cairo

Al Tagamoa Al Khames

New Cairo City, Egypt

Phone: 20-2-7590682

ralf.klischewski@guc.edu.eg

Hans J (Jochen) Scholl

The Information School

University of Washington

Mary Gates Hall, Suite 370C

Box 352840

Seattle, WA 98195-2840, USA

Phone: 1-206-616-2543

Fax: 1-206-616-3152

jscholl@u.washington.edu 

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E-Government Organization and Management

This minitrack addresses organizational and methodological frameworks as well as managerial aspects of development, implementation, deployment, maintenance, use, versioning, change and evaluation of information systems for the public sector. 

Topics and Research Areas include, but are not limited to:

·         Integration/encapsulation/replacement of governmental legacy systems

·         Organizational strategies for development, implementation, maintenance, and overhaul of government transaction processing and information 
     systems

·         Organizational strategies for integrating business processes and systems to support the inter-organizational components of e-Government

·         Business models for electronic government

·         Business process redesign in a governmental setting

·         Concepts and methods for business process performance and evaluation

·         Concepts and methods of knowledge management in governmental settings

·         IT investment planning and decision making and management; models and new insights

·         How can government take advantage of Internet 2 and the Next Generation Internet

·         How to measure the success of ICT investments?

·         Impacts of information systems and technologies on the efficiency and effectiveness of government programs and operations

·         Impact of information systems and technology on knowledge sharing and development in government

Minitrack Chairs:

Maria A. Wimmer  (Primary contact)
Institute of Informatics in Business and Government
University of Linz
Altenberger Str. 69
A-4040 Linz, Austria
Phone: 43-732-2468-9586 
Fax: 43-732-2468-9308

wimmer@iwv.jku.at

Theresa A. Pardo

Center for Technology in Government

University at Albany, SUNY

187 Wolf Road, Suite 301

Albany, NY 12205, USA

Phone: 1-518-442-3892

Fax: 1-518-442-3886

tpardo@ctg.albany.edu 

Sharon S. Dawes
Center for Technology in Government

University at Albany, SUNY

187 Wolf Road, Suite 301

Albany, NY  12205,  USA
Phone:  1-518-442-3892
Fax:  1-518-442-3886
sdawes@ctg.albany.edu

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E-Government Research Methods and Foundations

E-Government/e-Governance is a rapidly growing field, but one that is still immature and in search of defining boundaries, core focus, methods, and theories. There is a large and growing field of practice and a growing body of research, but a lack of and a strong need for, rigor and focus without which research cannot make a worthwhile contribution to practice. This minitrack therefore invites papers discussing and analysing e-Gov foundations, concepts and critical issues as well as methods for e-Gov research..

Topics and Research Areas include (but are not limited to)

• The conceptual and or practice-based boundaries of the field of e-Government (what is e-Government and what is it not?)
• Definitions of e-Government (empirical and normative)
• Agendas for e-Government research (what should scholars be examining and why?)
• Appropriate research methodologies for the study of e-Government (what methods have been used and with what success?  What methods are appropriate? What are their relative strengths and limitations?)
• Paradigmatic and methodological pluralism (how much or how little can /should the field afford?)
• Differences and similarities between e-Government, PMIS and MIS research (are they different, similar, does it matter?)
• Examinations of the scholarship itself (quantity, quality, placement, rigor, etc.)
• Others as appropriate to the purposes of the minitrack

Minitrack Chairs:

Åke Grönlund (Primary contact)

ESI/Informatics

Örebro University

Studentgatan 1

SE-70182 Örebro, Sweden

Phone: 46-19-30-1295

Fax: 46-19-33-2546

ake.gronlund@esi.oru.se

Donald F. Norris

Maryland Institute for Policy Analysis and Research

427 Public Policy Building

University of Maryland, Baltimore County, USA

Baltimore, MD 21250

Phone: 1-410-455-1080

Fax: 1-410-455-1184

norris@umbc.edu

Jon P. Gant

Syracuse University

Maxwell School of Citizenship and Public Affairs

400 Eggers Hall

Syracuse, NY 13244, USA

Phone: 1-315-443-1890

Fax:  1-315-443-1075

jpgant@maxwell.syr.edu 

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E-Government Security

This minitrack examines the security of information technology used by governments and critical infrastructures, and explores ways that IT can enhance the ability of governments to ensure the safety and security of its citizens.

Topics and Research Areas include, but are not limited to:

• Systems for governments to respond to security events:  How can IT aid in emergency operations and emergency operations management?
• Critical Infrastructure Protection
• Information Assurance:  What mechanisms are needed to ensure that information is available for government use but also remains secure? 
• Security Related Information Sharing: 
• Information Warfare: More than a dozen countries have active information warfare programs designed to develop ways that information can be attacked or used to impact the ability of an adversary to function
• Incident Response: The ability to conduct computer and network forensics is essential in determining both the extent and origin of an attack and is critical for governments.
• Privacy and Freedom of Information Laws and Technology
• Government Disaster Recovery and Business Continuity: How can IT aid in the continued operation of government in the face of a disruption of services?

Minitrack Chairs:

Gregory B. White (Primary contact)

Center for Infrastructure Assurance and Security

The University of Texas at San Antonio

6900 North Loop 1604 West

San Antonio, TX 78249, USA

Phone: 1-210-458-6307

Fax: 1-210-458-6311         

greg.white@utsa.edu

Anthony W. Cresswell

Center for Technology in Government

University at Albany, SUNY

187 Wolf Road, Suite 301

Albany, NY  12205, USA

Phone: 1-518-442-3892

Fax:  1-518-442-3886

tcresswell@ctg.albany.edu

Stephen Jones

IT Department

Conwy County Borough Council

Bodlondeb

Conwy, Conwy

LL32 8DU, United Kingdom

Phone: 44-1492-576020

Fax:  44-1492-576036

steve.jones@conwy.gov.uk 

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E-Government Services and Information

Citizens expect and demand governmental services matching private-sector services in every aspect of quality, quantity, and availability in a 24/7 and year-round fashion.

Topics and Research Areas include, but are not limited to:

·         Impacts of government information, information systems and technologies on the relationships between governments and citizens

·         Citizens' e-Gov service-related wants and needs at all government levels and throughout all government branches

·         Status of e-Gov initiatives (case studies)

·         Front and backend integration of government services

·         Business process change requirements for e-Gov services

·         Development and maintenance issues of government portals

·         Identification and authentication for e-Gov services

·         Access to governmental documents and records including legal, policy, and technical implications, program models, (also case studies)

·         Analyzing and comparing e-Gov service and e-Business services

·         Comparing different strategies, implementations, and impacts of e-Gov services at local, regional, national, and/or international levels

·         IT-based procedures, protocols, and schemes used for government services

·         Electronic Record Management and Archiving

·         Document Life Management

·         Issues and impact of process diversification of traditional government services

·         Issues in government-to-government services

·         Issues in government-to-business services

·         Issues in government-to-citizen services

Minitrack Chairs:

Heide Bruecher (Primary contact)

CCeGov

Institute for Business and Administration

University of Applied Sciences of Berne

Eigerplatz 5

CH-3007 Bern, Switzerland

Phone: 41 (31) 370 00 20

Fax: 41 (31) 370 00 21

heide.bruecher@hsw.bfh.ch

Kristin R. Eschenfelder

School of Library and Information Studies

University of Wisconsin-Madison

4228 HC White Hall

600 N. Park Street

Madison, WI  53706, USA

Phone: 1-608-263-2105

Fax:  1-608-263-4849

eschenfelder@wisc.edu

Helmut A. O. Krcmar

Department of Business Informatics

Technical University of Munich

MI-Bau 13.01

Boltzmannstr. 3

D-85748 Garching, Germany

Phone: 49-89-289-19532

Fax:  49-89-289-19533

krcmar@in.tum.de

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E-Policy, Law, and Governance

Papers in this minitrack will address how public policies, laws and governance are related to the use and development of information and communication technologies (ICT) both in government and in society at large.

Topics and Research Areas include, but are not limited to:

·         Governmental policies and strategies for the information society

·         Governmental influence on the general conditions of the information society

·         Trust, risks, security, privacy and opportunities of new technologies for the society

·         Privacy implications of technologies, including authentication technologies

·          (Inter)national comparison and case studies

·         Legal aspects of and frameworks for the information society

·         International aspects of the law

·         Information-related legislation and law, Netlaw and Cyberlaw

·         The digital divide (within a country and between countries), minorities and disabilities

·         Trust building in new technologies

·         Problems of limited infrastructure and resources

·         Governance models and practices

·         Corporate governance, governance authority using private firms and NGOs (nongovernmental organizations)

·         Performance measurement, monitoring and accountability issues

Minitrack Chairs:

Marijn Janssen (Primary contact)
Faculty of Technology, Policy and Management

Delft University of Technology
Jaffalaan 5 / PO Box 5015
NL-2600 GA Delft, The Netherlands
Phone: 31-15-2781140
Fax: 31-15-2783741
MarijnJ@tbm.tudelft.nl

Stephen H. Holden

Information Systems Department

University of Maryland’s Baltimore County (UMBC)

1000 Hilltop Circle

Baltimore, Maryland

MD 21250, USA

Phone: 1-410-455-3936

Fax: 1-410-455-1073

Holden@umbc.edu

Terrence A. Maxwell

Rockefeller Institute of Government,

School of Information Science and Policy

University at Albany/SUNY

411 State Street

Albany, NY12203-1003, USA
Phone: 1-518-443-5522

Fax: 1-518-443-5788

tamaxwell@hvc.rr.com 

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Mobile E-Government (m-Government)

This minitrack seeks to spark a broad discussion of how the mobility paradigm influences (and possibly accelerates) the adoption of e-Government in its entirety.  Papers in this minitrack address how mobile end user technologies are related to the use and development of information and communication technologies (ICT) both in government and in society at large.  Questions to be addressed include: Where can mobile technologies integrating data and voice be used in governmental processes? How can the mobile technology support employees in the public administration area? What is the potential of truly mobile citizen-oriented communication channels? Which potential hazards lie in the use of mobile technology/information in e-Government? Which stationary e-Government applications and methods can be adapted for mobile uses, and vice versa?

Topics and Research Areas include, but are not limited to:

·         Foundations of mobile government

·         Transition of e-Government to m-Government

·         Mobile Government Standards and Protocols

·         Mobile voice/data integration

·         Mobile to legacy/non-mobile application integration

·         Mobile Government identification and authentication solutions

·         Mobile payment in e-Government

·         Mobile GIS applications

·         Mobile force automation

·         Mobile procurement

·         Mobile deliberation

·         Mobile voting

Minitrack Chairs:

Robert Krimmer  (Primary contact)

Institute for Information Science

Vienna University of Economics and Business Administration

Nordbergstrasse 15
A-1090 Vienna, Austria

Phone: 43-664-205-5990
Fax: 43-1-313-3690-5622
robert@krimmer.at

M. Jae Moon

George Bush School of Government and Public Service

Texas A&M University

2143 Academic-West

College Station, TX 77843-4220, USA

Phone: 1-979-862-3469

Fax:  1-979-845-4155

jmoon@bushschool.tamu.edu

Ray Hackney

Manchester Metropolitan University
Business School

Aytoun Street

Manchester

M1 3GH. United Kingdom

Phone 44-161-247-3809

Fax:  44-161-247-6317

r.hackney@mmu.ac.uk

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Send questions or comments to: hicss@hawaii.edu